Appointments
may be obtained by either telephoning 020 8590 1461 or 020 8599
2435 or at reception. Routine appointments may be made up to one
month in advance. If you cannot keep an appointment you have made,
please let the surgery know as soon as possible, so that your cancelled
slot may be given to somebody else who needs it. Patients who continually
fail to attend for their appointments may be asked to find another
practice which is more suitable to their needs.
The surgery now offers pre booked appointments from 6.30 - 8.00pm on Monday, Tuesday and Wednesday evengings. The building's main door closes at 8.00pm. Please make sure you are on time for your appointment!
HOW
DO I...
OBTAIN
A HOME VISIT?
House calls
must be requested before 10.30am. Emergency visits only will be arranged
after that time. Telephone consultations may be carried out before a house call is made.
HOW
DO I...
OBTAIN
TEST RESULTS?
Test
results cannot be given out before 2.00pm and then only to the patient
who has had the test. Please do not ring between 4.30 and 6.00pm in
the evenings for test results. The number to call is 020 8918 0532.
HOW
DO I...
OBTAIN
REPEAT PRESCRIPTIONS?
48 hours or two working days' notice must be given for repeat prescriptions.
No repeat prescription requests are taken over the telephone unless
the patient is housebound or has an arrangement with the practice ie
elderly patients or those who are very poorly.
HOW DO I...
REGISTER WITH THIS PRACTICE?
If this is the first time you have registered with a doctor in this country you should bring with you when you come to register your PASSPORT, two forms of identification with your present address and your name on them.
If you have had a doctor in another area and you have moved into this area you should be able to bring your medical card with you when you register. If you have not got your medical card it would be helpful if you could obtain your NHS NUMBER (THIS IS NOT YOUR NATIONAL INSURANCE NUMBER) from your previous doctor and two pieces of identification (utility bill from your old address and passport).
Due to the limited availability of space, this surgery does not register new patients before 10.00am in the morning. Registration times are 10.00am to 12 noon and 2.00 to 4.30pm Monday, Tuesday, Wednesday and Friday. There may be occasions when you cannot be registered under the National Health Service and you will have to pay for your medical treatment; this will be discussed with you.
When you register you may be asked to fill in a questionnaire on your health and ethnic origin. This is to find out if services offered in this area meet the needs of the population of the area and is in no way a deciding factor as to whether you can register at this practice.
It would also help if you could bring with you any medication that you are taking and that you may need quite soon after registering.
Part of registering at any practice is a registration medical which is very simple and is nearly always carried out by the practice nurse. This covers your medical history, your family medical history, medication you are taking and for what medical condition, and enables the practice to compile a temporary medical record for you until your own medical records arrive at this surgery. You will also be asked to bring a urine sample with you. If you have any questions about this medical and the reason for it, please ask to speak to the practice manager or ask the nurse when you attend.
A patient will not be fully registered until they have attended for their registration medical appointment.
PLEASE NOTE WE DO HAVE A LOCUM DOCTOR IN ATTENDANCE AT CERTAIN TIMES WHICH MAY VARY FROM THE USUAL SURGERY HOURS.
