Appointments

How our GP appointment system works

During this time all GP appointments are book as a telephone consultation in the first instance.  Once you have spoken with a GP and they feel you need to be seen face to face they will book you an appointment.

We understand that many patients want different things from our appointment system. Many patients have more routine matters to discuss whilst some patients have potentially life threatening health issues that need prompt attention.

We try our very best to meet these varying needs within the limitations of the number of GPs and appointments available. Like most GP surgeries, the demand for GP appointments here at The Upstairs Surgery is very high. Every month our GPs and Nurses  provide on average 2550 consultations for patients and the demand continues to rise.  Therefore our clinicians have requested that our receptionist team ask patients a few questions to help them find the most appropriate point of care.  

It is important that patients inform the receptionist at their earliest convenience if they no longer require their appointment, this enables the appointment to become available for another patient.  During 2019, a total of 570 appointments for our GP’s and nurses  were not attended or cancelled.  This wastes time and valuable appointments for patients who need them.  Patients who frequently fail to attend appointments may be removed from the practice list. 

 

 

We have three types of appointments available:

**PLEASE NOTE IN THE FIRST INSTANCE ALL APPOINTMENTS WITH A GP ARE TELEPHONE CONSULTATION.  ONCE YOU HAVE BEEN TELEPHONE TRIAGED IF THE GP FEELS YOU NEED TO BE SEEN FACE TO FACE THEN AN APPOINTMENT WILL BE MADE BY THE GP.**

Booked in advance

Bookable routine telephone consultations up to 2 weeks ahead, these provide choice and flexibility as to when and by whom patients are booked in with. Other appointments are released 2-4 working days ahead to make it easier for patients to see a GP with a problem that is not urgent but needs to be dealt with within a few days. 

Available on the day – Urgent medical problems only

Monday-Friday at 8.00am a limited number of appointments become available if patients have an urgent and/or serious problem, enabling them to speak with one of our GPs on the day.  At such short notice there is much less flexibility over the time of the appointment and choice of clinician.

Nurse Appointments

We are offering nurse appointments both via face to face and telephone consultation.  To ensure the safest practice we are reducing the number of available appointments and increasing the time of each appointment to ensure more time for infection control and continue social distancing.  Please be patient if you have to wait a little longer to book a nurse appointment.

You can call the surgery to book any of the following:

Cervical Smears

Immunisations

Family Planning

Wound Care

Diabetic/COPD/Asthmatic Reviews

Ear Syringing

Health Checks

Blood Pressure Checks

Whatever the situation, receptionists can only offer the appointments that are available. Appointments are always in great demand and the GPs have a finite number of hours in the day in which to meet the needs of our 7,000 patients.

If you have a face to face appointment booked you will either receive a telephone call or receive a text with a link to a Covid-19 questionnaire. This is not a hoax. All patients must be assessed for Covid-19 symptoms before attending surgery.  Please complete and submit. Again do not come to the surgery if you have symptoms.

SERVICES

OUT OF HOURS

When surgery is closed please call our number (0208 597 1840) where patients will be transferred to our Out of Hours Service paid for by ourselves.

Patients will be advised as to what further action to take.

HUB SERVICE

This is another service paid for by the surgery which offers an overflow of appointments 7 days a week at either North Street Medical Care or Rosewood Medical Practice (see below addresses).  Patients shall be able to speak with a GP locally from 6.30pm-10.00pm on weekdays and 12.00pm-6.00pm on Saturday and Sunday

Please call 0203 770 1888 from 2.00pm-9.00pm Monday-Friday and 9.00am – 5.00pm Saturday and Sunday to book an appointment.  You can also book through NHS 111.

The patient must be registered with a Havering GP (The Upstairs Surgery is).

The patient will be given a time slot for attendance.

The doctors advise if patients are ill over the weekend or out of hours to please use this service rather than wait until we re-open.

Hub Sites:

North Street Medical Care - 274 North Street, Romford, Essex  RM1 4QJ

Rosewood Medical Practice – 30 Astra Close, Hornchurch, Essex  RM12 5NJ

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