NO ENTRY TO SURGERY (UNLESS YOU HAVE A FACE TO FACE APPOINTMENT WHICH YOU HAVE BEEN TELEPHONE OR TEXT TRIAGED FOR). IF YOU HAVE A GENERAL ENQUIRY YOU MUST CALL OR EMAIL THE SURGERY. THIS IS TO ENSURE WE MAINTAIN SAFE SOCIAL DISTANCING AT ALL TIMES FOR OTHER PATIENTS AND OUR STAFF.
EVERY PERSONS ATTENDING THE SURGERY MUST WEAR A FACE MASK (unless you are medically exempt).
Coronavirus Latest (last updated 14.09.2020)
WE ARE OPEN. Our phone lines and email inbox are open and manned for queries and bookings and we remain fully staffed but we need to protect staff and vulnerable patients so DO NOT COME TO THE SURGERY UNLESS YOU HAVE AN FACE TO FACE APPOINTMENT WHICH YOU HAVE BEEN TELEPHONE OR TEXT TRIAGED FOR THIS IS TO ENSURE THE SAFETY OF PATIENTS AND OUR STAFF.
The Upstairs Surgery team are ready, committed and fully prepped to help all our patients during this time but we need your help.
Contacting us by phone
Please be sensible and call at less busy times for general enquiries so urgent calls are not delayed. Please also think, is your call important or can you get the information somewhere else e.g. online.
Contacting us by email
Please use firstname.lastname@example.org for enquiries and queries. Please note we are not able to process prescription requests or book appointments via email. See below for how to do both of these.
Follow us on Twitter
We are now on twitter, follow us @SurgeryUpstairs for the latest news, updates and information.
Please use the E-consults on this website's homepage for online consultation, medical advice, requesting medical certificates and other admin, once received this will then be reviewed by a Clinician and you will receive a response within 48 working hours of submitting.
Share this message far and wide with family, friends and others who are patients.
SIGN UP FOR ONLINE SERVICES by contacting a member of our reception team on 0208 5971840 or email email@example.com who will then send you the online registration form which you will need to complete and send back with a CLEAR photo of yourself holding your passport photo page open or driving licence next to your face.
Alternatively sign up for the nhs app
You can then request your medication online, view your medical record and book appointments (note appointment booking is temporarily suspended).
**DUE TO COVID-19 PRESCRIPTION REQUESTS ARE NOT TO BE HANDED IN AT RECEPTION. Please see below for information of how to order prescriptions.**
WE DO NOT ACCEPT PRESCRIPTION REQUESTS OVER THE TELEPHONE DUE TO SECURITY REASONS.
Patients at The Upstairs surgery may request repeat prescriptions in the below various ways:
- Online (NHS APP or other providers) - please speak with our reception team for details of this service
- Using The Upstairs Surgery prescription box in Health Centre located on first floor by lifts.
- Via a pharmacy of your choice
- By post
Again sign up to online services or the NHS app and request medications online, stating your preferred pharmacy. IT IS MANDATORY TO NOMINATE A PHARMACY FOR YOUR PRESCRIPTION TO BE SENT ELECTRONICALLY. IF YOU DO NOT HAVE A PHARMACY PLEASE CONTACT MEMBER OF OUR TEAM VIA PHONE OR EMAIL TO NOMINATE.
Requesting Medical Certificates (Sick Notes)
All request for medical certificates must be made via E-Consultation. Please follow instructions on our website of submitting an E-Consultation. This will then be reviewed by a GP and you will be contacted with 48 working hours when complete.
Collecting Prescriptions/referrals/blood forms/medical certificates etc.
Your referrals or blood forms or medical certificates will be texted or emailed to you. If you don’t have a mobile or email we will post them. Please ensure we have your correct mobile number. Please sign up to online services so we have your verified email- see above.
All GP appointments must be booked in for a telephone consultation triage in the first instance, it will then be at the GPs request to book a face to face appointment.
If you have a health need that you need to speak to a GP or Nurse about you can call reception on
0208 5971840 to book a routine telephone consultation. If you have an urgent health need you will need to call the surgery on the day at 8.00am to book a telephone triage consultation for the same day.
We are offering routine face to face appointments for nursing procedures with our team of Practice Nurses. It is important that patients still receive care for conditions. Appointments such as immunisations, cervical screening, long-term condition reviews (Asthma, COPD, Diabetes), wound care and blood pressure are all undertaken safely at our practice. Our surgery is set up with safety, social distancing and infection control measures to ensure safest environment for our patients and staff.
You can also use e-consults on our homepage for self-help, requesting medication certificates and advice.
If you have a face to face appointment booked you will either receive a telephone call or receive a text with a link to a Covid-19 questionnaire. This is not a hoax. All patients must be assessed for Covid-19 symptoms before attending surgery. Please complete and submit. Again do not come to the surgery if you have symptoms.
If you have a fever or cough and are otherwise well do not call GP or 111 and stay at home for 7 days. If you are unwell and getting worse then call 111. DO NOT visit the surgery.
You MUST ring the door bell and wait to be greeted by a member of our reception team. (Please be aware you may have a to wait a few mintues as our reception team may be completing a phone call.)
Use the sanitising station when entering and leaving the surgery.
Stand behind the barrier and hazard tape when in reception front desk area.
Please sit at least 2 meters away from other patients, abide by social distancing signs.
There is a cleaning station please use for chairs before seating on.
Use the new one-way system around the surgery.
Please do not arrive too early as this could cause a bottleneck at reception.
Please do not bring multiple family members to the appointment. If you can, come alone or with one primary carer.
Please wash your hands before and after the visit and use tissues to catch any sneezes/coughs
As from Monday 30th March 2020 all blood tests are by appointment only until further notice.
CLICK HERE TO SEE HOW BOOK A BLOOD TEST APPOINTMENT
By working together and taking individual responsibility we will overcome this. Please follow the guidance, stay safe and look out for those who are vulnerable.
Help Control The Virus
To protect yourself and others, when you leave home you must:
- wash hands - keep washing your hands regularly
- cover face - wear a face covering over your nose and mouth in enclosed spaces
- make space - stay at least a metre away from people not in your household
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- loss of/change in smell or taste
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
If you are feeling unwell, get a test and do not leave home for at least 10 days.
Use the 111 coronavirus service to find out what to do.
Getting an Isolate Note
If you or someone you know needs help with anything such as shopping or collecting medication. Please click on the below links for Havering or Barking & Dagenham boroughs to see what help is available.
Mental Health Support
Are you experiencing domestic abuse? You are NOT alone.
We here at The Upstairs Surgery are available to help you or someone you may know that is experiencing from abuse. Please contact the surgery to book a consultation with a Clinician or speak with one of our care navigators to be signposted to outside parties.
If you are in an emergency always call 999.
If you are a woman in need of emergency refuge please call the National Domestic Violence Helpline on 0808 2000 247. The free 24 hour service is run in partnership by Women's Aid and Refuge.
If you are a man experiencing domestic abuse you can call the Men's Advice Line free on 0808 801 0327 or Mankind on 01823 334 244.
For LGBT+ people The London LGBT Domestic Abuse Partnership (DAP) is open to all LGBT+ persons living or working in London who are experiencing domestic violence or abuse. For more information call 0300 999 5428 or 0800 999 5428.
Our partners operate within the new GMS contract. Our aim is to provide a high standard of quality medical care and we need your co-operation in order to achieve this.
This website is designed to tell you about your Practice and how to get the best from our range of services. We aim to provide personal family doctoring whilst working together as part of Primary Health Care Team.
We have 2 GP Partners, 3 Practice Nurses and a great team of managment, administration and receptionists who work alongside together to provide effective, efficient and educational care to patients.
Our aim is to provide the best possible clinical care from our team of clinical, managerial, administrative and reception staff to give a high quality, courteous, efficient and friendly service.