• Coronavirus

    The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.

    More Information
    Coronavirus - Important Information
  • FLU VACCINE 2020

    TO SEE THE LATEST UPDATE FOR OUR FLU VACCINE CLINICS 2020 AND IF YOU ARE ELIGIBLE VISIT THE FLU JAB 2020 PAGE.

    FLU
  • Follow @SurgeryUpstairs

    We are now on Twitter.  Follow us @SurgeryUpstairs for the latest updates, news, information and advice.  

    Twitter
  • PATIENT PARTICIPATION GROUP

    Have you ever thought of joining our Patient Participation Group? If you would like to know more or want to get involved please contact reception or email your interest to theupstairssurgery@nhs.net.

    Patient Participation Group
  • NHS App

    Please click on the below link for information of what the NHS App is, how to downlaod it and how to register to use it. 

    https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/  

    NHS App
  • ARE YOU A CARER?

    Every day 6,000 people become Carers.  Many don’t know how or where to get help.  It can be frightening and very lonely.  Looking after someone can be tough, but you’re not on your own. 

    We are here to help you, give you advice and support, refer and signpost you to the services available to Carers. Please let a member of our team know if you care for someone.

    More Information
    Are you a carer
  • WE HAVE A NEW TEXT MESSAGING SERVICE

    Please be aware that we have introduced a new two way text messaging service. If you are interested, please contact the surgery to ensure we have your correct, up-to-date mobile number.

    text messaging

Welcome To The Upstairs Surgery

 

**CORONAVIRUS**- Coronavirus Latest (last updated 22.12.2020)

  

NO ENTRY TO SURGERY (UNLESS YOU HAVE A FACE TO FACE APPOINTMENT WHICH YOU HAVE BEEN TELEPHONE OR TEXT TRIAGED FOR). IF YOU HAVE A GENERAL ENQUIRY YOU MUST CALL OR EMAIL THE SURGERY.  THIS IS TO ENSURE WE MAINTAIN SAFE SOCIAL DISTANCING AT ALL TIMES FOR OTHER PATIENTS AND OUR STAFF.   

 

EVERY PERSONS ATTENDING THE SURGERY MUST WEAR A FACE MASK (unless you are medically exempt).  

 

Covid Vaccine (Pfizer)

We are currently experience high number of calls to book Covid-19 Vaccine.  As of 16.12.2020 we have started vaccinating some of our patients.  Currently we are recalling our patients.  Please DO NOT contact the surgery to book a vaccine WE WILL contact you.  

The vaccines are being administered off site at Raphaels House, Romford.

 

Flu Vaccine

Please contact the surgery too book your Flu Vaccine.  We are still running Flu Clinics.  To check if you are eligble please click on the link: https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/ 

 

Christmas Opening Hours

Thursday 24th December (Christmas Eve) - 8.00am - 6.30pm

Friday 25th December (Christmas Day) - CLOSED

Saturday 26th December - CLOSED

Sunday 27th December - CLOSED

Monday 28th December (Bank Holiday) - CLOSED

Tuesday 29th December - 8.00am - 6.30pm

Wednesday 30th December - 8.00am - 6.30pm

Thursday 31st December (New Years Eve) - 8.00am - 6.30pm

Friday 1st January (New Years Day) - CLOSED

 

NATIONAL IMMUNISATIONS - FLU AND COVID-19

 

https://www.england.nhs.uk/contact-us/privacy-notice/national-flu-vaccination-programme/ 

 

 

OUR STAFF   

Our team of GPs, Nurses, Management, Reception and Admin are here to help you.  We understand this is a difficult time for people and we want to continue to offer safe and efficient care for all our patients.  Please Help Use so we can continue to Help You. 

You can do this by:

 

1. Wear a Face Mask when attending the surgery (unless medically exempt).  We are doing this to help protect our staff and other patients in the surgery.  Our Receptionist does not need to wear a mask when at reception desk as we have installed perspex screens. 

 

2. Understanding that our telephone lines may be busier as more people are calling then coming into surgery.

 

3. Only call before 10.00 am Monday-Friday if you call is for a on the day urgent appointment request.  For anything non-urgent please call after 10.00am. 

 

4. Please give as much information as possible to our reception team when they ask you what the problem is when booking an appointment.  All of our reception team have received Care Navigation training to ensure you are signposted to the relevant team.  Our GP Partners have asked our team to triage the problem when booking appointments. 

 

5. Think before calling, is the GP Surgery the correct place.  Could it be something that could be treated at the pharmacy?  You can submit an

E-consult via our website for further information.

 

6.  Please do not shout, use violent language or aggressive behaviour towards any member staff.  We follow a strict Zero Tolerance policy. 

 

Thank you in your co-operation.

 

All staff at The Upstairs Surgery.  

  

 

 

Contacting us by phone

Please be sensible and call at less busy times for general enquiries so urgent calls are not delayed.  Please also think, is your call important or can you get the information somewhere else e.g. online.

 

Contacting us by email 

Please use theupstairssurgery@nhs.net for enquiries and queries.  Please note we are not able to process prescription requests or book appointments via email.  See below for how to do both of these.

 

Follow us on Twitter

We are now on twitter, follow us @SurgeryUpstairs for the latest news, updates and information.

 

Using E-consults 

Please use the E-consults on this website's homepage for online consultation, medical advice, requesting medical certificates and other admin, once received this will then be reviewed by a Clinician and you will receive a response within 48 working hours of submitting. 

 

Actions

Share this message far and wide with family, friends and others who are patients.

 

SIGN UP FOR ONLINE SERVICES by contacting a member of our reception team on 0208 5971840 or email theupstairssurgery@nhs.net  who will then send you the online registration form which you will need to complete and send back with a CLEAR photo of yourself holding your passport photo page open or driving licence next to your face.  

 

Alternatively sign up for the nhs app

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

 

You can then request your medication online, view your medical record and book appointments (note appointment booking is temporarily suspended).

 

Requesting medications

Patients at The Upstairs surgery may request repeat prescriptions in the below various ways:

  • Online (NHS APP or other providers) - please speak with our reception team for details of this service
  • Using The Upstairs Surgery prescription box in Health Centre located on first floor by lifts.
  • Via a pharmacy of your choice
  • By post 

WE DO NOT ACCEPT PRESCRIPTION REQUESTS OVER THE PHONE DUE TO SECURITY REASONS.

 

Requesting Medical Certificates (Sick Notes)

All request for medical certificates must be made via E-Consultation.  Please follow instructions on our website of submitting an E-Consultation.  This will then be reviewed by a GP and you will be contacted with 48 working hours when complete.

 

Collecting Prescriptions/referrals/blood forms/medical certificates etc.

Your referrals or blood forms or medical certificates will be texted or emailed to you. If you don’t have a mobile or email we will post them. Please ensure we have your correct mobile number. Please sign up to online services so we have your verified email- see above.

 

Attending Appointments

You MUST ring the door bell and wait to be greeted by a member of our reception team. (Please be aware you may have a to wait a few mintues as our reception team may be completing a phone call.)

Use the sanitising station when entering and leaving the surgery.

Stand behind the barrier and hazard tape when in reception front desk area.

Please sit at least 2 meters away from other patients, abide by social distancing signs. 

There is a cleaning station please use for chairs before seating on.

Use the new one-way system around the surgery.

Please do not arrive too early as this could cause a bottleneck at reception.

Please do not bring multiple family members to the appointment. If you can, come alone or with one primary carer.

Please wash your hands before and after the visit and use tissues to catch any sneezes/coughs

 

Blood Tests

As from Monday 30th March 2020 all blood tests are by appointment only until further notice. 

CLICK HERE TO SEE HOW BOOK A BLOOD TEST APPOINTMENT

By working together and taking individual responsibility we will overcome this. Please follow the guidance, stay safe and look out for those who are vulnerable.

Help Control The Virus

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

Coronavirus Symptoms

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss of/change in smell or taste

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Self-Isolating Advice

Covid Isolation Patient Leaflet

 

Getting an Isolate Note

https://111.nhs.uk/isolation-note 

 

 

Our Practice

Our partners operate within the new GMS contract. Our aim is to provide a high standard of quality medical care and we need your co-operation in order to achieve this.

This website is designed to tell you about your Practice and how to get the best from our range of services. We aim to provide personal family doctoring whilst working together as part of Primary Health Care Team.

We have 2 GP Partners, 1 Salaried GP, 3 Practice Nurses and a great team of managment, administration and receptionists who work alongside together to provide effective, efficient and educational care to patients.

Mission Statement

Our aim is to provide the best possible clinical care from our team of clinical, managerial, administrative and reception staff to give a high quality, courteous, efficient and friendly service.

 

Opening Hours
Practice News
  • 09Sep 2020

    Flu Clinics 2020

    We are now booking our Flu Clinics 2020.  If you are eligible for a Flu Vaccines please call the surgery to book.   Our ...

    Read More »
  • 26May 2020

    Twitter

    We are now on Twitter.  Follow us @SurgeryUpstairs for all the latest updates, news and advice.

    Read More »
  • 19Feb 2020

    Coronavirus

    The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases

    Read More »
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Your Neighbourhood Professionals. Just a Click Away! In receipt of the Mobility allowance? You may be entitled to a brand new car even if you cannot drive yourself. Contact a local motability garage today.
Dyna Care Services